FAQ

Free Delivery:

Enjoy FREE delivery for orders over R1500 within South Africa.

For orders below R1500, a delivery fee of R120 applies.

Delivery Restrictions:

Please note that we do not deliver to PO Boxes, military addresses,

or restricted areas at this time.

International Shipping:

Currently, we do not offer international delivery. However,

if you are a store or distributor from another country,

please reach out to us at wholesale@mooncollective.co.za,

and we will be happy to assist you.

Order Processing Time:

All our products are handcrafted and typically require

10 to 15 working days to complete.

Tracking Your Order:

Once your order has been dispatched, you will receive an email confirmation with a tracking number. Use this number to monitor the delivery status through our local logistics partner. Please ensure your contact number is provided during checkout for courier communication.

Payment Options:

We accept payments through PayFast, SnapScan, and Direct EFT, offering various payment methods such as VISA, MASTERCARD, BITCOIN, and more.

Our Commitment:

We want you to be completely satisfied with your purchase. Therefore, we offer exchanges and returns within 14 days, provided that:

Items are in their original packaging.

Items are unworn, unused, unwashed, and in their original condition.

You include the original receipt, receipt mail, or order number.

Cash Refunds:

Please note that we do not provide cash refunds but offer store credit instead. Sales items are non-exchangeable and non-returnable, both in-store and online.

Initiating Returns:

For online exchanges and returns, please email your request to orders@mooncollective.co.za. Western Cape customers may also exchange at our shop by appointment.

Exchange Fees:

If the exchange is not due to a fault from Moon Collective, a fee of R200 will be required for courier pickup and re-delivery.

Free Returns:

We reserve the right to disqualify free returns if subsequent item(s) for return or exchange are the same as a previous order.

Damage Coverage:

Our policy does not cover damage resulting from unique, accidental, or random damage due to use or wear and tear of a product.

Warranty:

Moon Collective makes no warranty, express or implied, regarding any product. Our products are governed by the provisions of the Consumer Protection (Fair Trading) Act of South Africa.

Contact Us:

If you have any further questions or concerns, please feel free to contact us. While our decisions are final, we are here to assist you.

Unique Leather:

Leather is an authentic and unique material, and no two pieces look exactly the same due to its natural properties. Even when using the same colours on the leather, each piece has different characteristics, resulting in variations. Moon Collective is committed to using genuine leather, providing you with a one-of-a-kind product that can never be duplicated in the exact same way.

This revised version has improved grammar, sentence structure, and punctuation for clarity and readability on your website.